AI phone assistant
Answers calls day and night, books appointments, records prescription and call-back requests.
AI assistant for GP practices
Answers the phone when the practice can’t.
Praxiro takes calls day and night, books appointments, records prescription requests and keeps patients informed by SMS. Surgery time goes to patients, not to the phone.
- AI on our own servers
- Data stays in Europe
- Runs in the browser
Incoming call · AI assistant0:31
Dr Taylor’s practice
- AI assistant
Hello, this is the AI assistant at Dr Taylor’s practice. How can I help?
- Caller
I’ve had a cough and a fever for three days. When can I come in?
- AI assistant
I’m sorry to hear that. May I have your name and date of birth?
- Caller
Emma Clarke, 12 March 1954.
- AI assistant
I can see you tomorrow at 8:50 or 9:20. Which suits you?
- Caller
8:50, please.
- AI assistant
Done, you’re booked for tomorrow at 8:50 and I’ll text you the details. Get well soon, goodbye!
- Patient identified
- Appointment: tomorrow 8:50
- SMS sent
- Answers day and night
- AI on our own servers
- EU data centre
- GDPR
- Warning-sign screening
Product tour
See it at work
Real screens from the working prototype, with fictional sample data.
Recorded in the working prototype · 30 s · no sound
The screens up close
praxiro.com/rendelo
Practice calendar
- Colour shows who booked: the practice, the online page or the AI assistant
- One click for a new booking, a reschedule, “arrived” or “no-show”
- Tasks alongside: prescription requests, call-backs, urgent flags
praxiro.com/rendelo/tasks
Tasks
- Calls turn into tidy tasks, not sticky notes on the monitor
- For prescriptions, one button sends the patient an SMS when it’s done
- An urgent flag when the caller mentions a warning sign
Online booking
- Patients book on their phone, with no account and no password
- Only genuinely free slots are shown
- For warning signs it advises 112 instead of booking
Prototype with fictional sample data. The interface is currently in Hungarian.
One system, three ways in
Phone, online booking and the practice all write to the same calendar
Online booking
Patients book or cancel on their phone, with no account and no password.
Practice dashboard
Calendar and tasks in one place, in the browser, with nothing to install.
Practice calendar
No slot can be booked twice, wherever the booking comes from.
One call, step by step
What happens while the patient is on the phone
- 01
Answers and introduces itself
It picks up on the first ring and says that an AI assistant is speaking.
- 02
Identifies the patient
Finds the record by name and date of birth. If unsure, it asks again.
- 03
Offers a slot
Chooses the visit type from the complaint and only offers slots that are really free.
- 04
Books and notifies
Writes it into the calendar, and the patient gets an SMS straight away.
- 05
No booking for warning signs
For chest pain or shortness of breath it advises 112 and alerts the practice.
On the practice’s own number
Forward the existing line or use a new local number. No new phones needed.
It takes the routine calls
Decisions stay with the practice: the doctor reviews every prescription request.
SMS and waiting list
Fewer missed and empty appointments
- Confirmation and reminderAn SMS at booking and on the day before.
- Easy cancellationBy phone or online, day and night.
- No slot stays emptySomeone free on the waiting list moves in. Acute cases first.
- The chain continuesWhen someone moves up, their old slot is filled too.
SMS · Dr Taylor’s practice
Appointment: Mon 26 Oct, 8:50, Dr Taylor’s practice. To cancel, call or go online.
Reminder: we expect you tomorrow at 8:50, Dr Taylor’s practice. To cancel, call or go online.
A slot has opened up and we have booked it for you: Tue 9:20, Dr Taylor’s practice. If it doesn’t suit you, please cancel.
Medication names never appear in an SMS, because they would show on a locked phone screen.
24/7answers the phone, after hours too
3→1phone, online and practice share one calendar
0outside AI providers receive the call
112advised for warning signs instead of a booking
Safety
It knows its limits
No booking for warning signs
For chest pain, shortness of breath or weakness on one side, it advises calling 112 and alerts the practice.
No medical advice
It prescribes nothing and makes no diagnoses. The doctor decides on prescription requests.
Always says it is an AI
It introduces itself as an AI assistant at the start of every call, as the EU AI Act requires.
A person when needed
If a caller wants to speak to a person, the practice gets a task straight away.
Privacy
The AI doesn’t run in someone else’s cloud
Caller
Praxiro server in the EU
- Speech recognition
- Language model
- Synthetic voice
Practice calendar
External AI provider: receives nothing
No external AI provider
Speech recognition, language model and voice run on our own servers. No outside AI company processes the call.
Servers in Europe
In production on EU servers, in line with the GDPR.
Only the data that’s needed
Name, date of birth, phone number. No medication names in SMS. A data processing agreement with every practice.
Demos use fictional sample data. Real patient data only goes into the production system in Europe.
The difference
What makes Praxiro different?
01
Its own AI
Voice and text never go to an outside AI provider.
02
Built for GP practices
Warning-sign screening, prescription requests, waiting list. Not a generic phone bot.
03
One system
Phone, online booking, calendar and SMS together, not separate products.
04
Quick to start
Runs in the browser: no installation, no new hardware.
Ready (Hungarian prototype)
- AI phone assistant
- Online booking and cancellation
- Practice calendar and tasks
- SMS notifications
- Waiting list
- Warning-sign screening
Coming next
- German language and voice for Germany and Austria
- EU servers and data processing agreement
- Connection to practice management software
- E-prescriptions: EESZT (HU), E-Rezept (DE), ELGA and e-card (AT)
Questions
What practices usually ask
Can’t find your question? Write to us and we’ll answer.
Write to usDo we need new phones or a new number?
No. The practice’s existing line can be forwarded to the assistant, or the practice gets a local number. The practice dashboard runs in the browser, with nothing to install.
What if a patient wants to speak to a person?
The assistant takes the request and the practice gets a task straight away to call the patient back.
What if the assistant doesn’t understand the caller?
It asks again. If the name or date of birth is unclear, it only asks for the missing part, and it only books for identified patients.
Does it give medical advice?
No. It prescribes nothing and makes no diagnoses; the doctor decides on prescription requests. For warning signs such as chest pain or shortness of breath it advises 112 and alerts the practice.
Where is patient data stored?
In production in an EU data centre, under the GDPR, with a data processing agreement signed with the practice. Voice and text never go to an outside AI provider.
Does it connect to e-prescriptions and practice software?
In development: e-prescriptions (EESZT in Hungary, E-Rezept in Germany, ELGA and e-card in Austria) and importing patient records from the current practice software in one go.
How can we try it?
Apply as a pilot practice. We look at your calls and routines, set the system up, and at the end of the trial we review together how many calls it handled and how much time it saved.
Pilot programme
We are looking for pilot practices
- 1
Conversation
We look at the practice’s calls and daily routine.
- 2
Setup
Opening hours, appointment types, what can be booked online.
- 3
Trial period
With a local number or by forwarding the existing line.
- 4
Review
How many calls it handled and how much time it saved.
More time for patients.
In a short demo we show you the system, and you can call the assistant live.